I don’t know about you, but I’m getting tired of requests to rate my experience with 5 stars on every single thing I do. I’ve already had 2 requests today, and it’s only 2 pm. So there could be more forthcoming.
My first one started with a call this morning asking me to pre-register for my CT scan on Monday, because my GERD/asthma/allergy/throwing up thing has really gotten out of hand. This is the 14th time I’ve had to confirm my information for my last 8 appointents in the past 2 months. Because in addition to making you pre-register by phone, they also ask you to do it by logging into My Chart. Or they mail you questionnaires to fill out beforehand. And then when you get to your appointment they ask you the same questions again because apparently they don’t have to read the chart or the forms you filled out. So I was already not in a 5 star mood. And before the woman gets on the line, I get a recorded message asking me to take a brief survey after my call by logging on to some web address. They really need to perfect that approach if they want 5 star ratings. Because that’s way too much work. And I don’t even get anything out of it. They could at least offer 5% off my next co-pay.
As expected, she asks me the same questions they ask every time. No, I have not moved since last week. My insurance hasn’t changed. I feel safe in my home. I haven’t fallen in the past 12 months. Except in this one she asks me for the last 4 digits of my social. Apparently I gave the wrong answer. I was like, I don’t know what to tell you. Those are really the last 4 digits. So then she was like, can you bring your SSN card to your next visit, to prove it’s you? Seriously? I told her, not so patiently, that some people don’t even give out their SSN’s, so I don’t see why I need to bring my card to prove that the number they have on file really isn’t me. After providing some examples of how she can verify it’s me in other ways–my address, phone #, first of kin, etc.–she finally agrees to email someone and give my corrected number and says hopefully they’ll take her word for it. Whatever. And then she told me my co-pay was going to be $248 and do I want to pay for it now. No, I don’t want to get out of bed and get my credit card downstairs and pay for it now. But thank you for warning me in advance, because I thought it was covered by my insurance.
If I had remembered the web address for the survey, maybe I would have actually filled this one out, but not because I was going to give her 5 stars. I am not a satisfied customer.
After that, I changed my sheets and got out this new silk pillow case I ordered on Amazon, and you know what was in there? A $5 coupon if I go on the Amazon website and give their product 5 stars. Which I will probably do, because I buy something from Amazon almost every day. A much better approach, if you ask me. Buying my satisfaction.
If you enjoyed this blog post, please feel free to leave me a 5 star review 🌟🌟🌟🌟🌟😉.
Christy–Yes, yes, yes. I get so tired of being surveyed, but to be surveyed and told to give 5 stars is even more annoying. So sorry your experience with registering for your CT went the way it did. For some reason, I have this strong aversion to the “big business” mentality of healthcare. It doesn’t belong there. I know healthcare organizations need money to survive and continue, but do it different, do it better. Plus, never pay your co-insurance in advance because you never know what insurance will cover and it will take awhile for you to be issued a return check. I hope all goes well for you, and thanks for your blog. Suzanne
Thanks Suzzane. Had the CT scan and they didn’t even ask me to pay the co-pay then. Or fill out the same forms. Or a survey. And no lung disease!